Accessibility Statement
This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, this means you should be able to:
change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also aimed to use ‘Plain English’ wherever possible to make the content easy to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Keyboard Navigation in Mac OS
For keyboard navigation to work in Mac OS, an option must be enabled:
System Preferences → Keyboard → Shortcuts
In that panel, enable the checkbox labelled “Use keyboard navigation to move focus between controls”.
Restart your browser for the change to take effect.
How Accessible This Website Is
Although we have made reasonable efforts to make this website accessible to all, we know that some parts may not be fully accessible:
some downloadable documents may not be fully accessible to screen reader software
limited keyboard navigation issues (menu navigation & notification acknowledgement)
site tagline styling may not fully meet accessibility standards
opening times table does not use the correct grid format for full accessibility
We are actively working on improvements as part of our continuous development process.
What to Do If You Cannot Access Parts of This Website
If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording, or braille, please contact:
Email: mysupport@emishealth.com
Call: 0845 124 5245
We will consider your request and aim to respond within 5 working days.
Reporting Accessibility Problems
We are always looking to improve accessibility. If you find any problems or would like to suggest improvements, please contact:
Email: mysupport@emishealth.com
Call: 0845 124 5245
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not satisfied with how we respond to your concerns, you can contact the Equality Advisory and Support Service (EASS).
If you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).
Technical Information About This Website’s Accessibility
EMIS Health is committed to making its websites accessible, in accordance with the Accessibility Regulations.
This website is partially compliant with the WCAG 2.1 AA standard due to the non-compliances listed below.
Non-Accessible Content
Content Outside the Scope of the Accessibility Regulations
PDFs and Documents:
This site may contain older PDFs or Word documents that do not meet accessibility standards — for example, they may not be structured correctly for screen readers.
The Accessibility Regulations do not require us to fix PDFs published before 23 September 2018 if they are not essential to the service.
Navigation Issues
Some elements on this site may not be usable via keyboard only. Plans are in place to improve these areas.
Styling Issues
Some styling may not meet WCAG 2.1 contrast and distinction standards. These will be improved in future updates.
Disproportionate Burden
Embedded Google Maps on the Contact Us page have magnification limits. The map code is supplied by Google and cannot be modified.
How We Tested This Website
This website was last tested on 8 February 2021 by the EMIS Health Service Team.
Testing included:
Manual accessibility testing
WAVE Web Accessibility Evaluation Tool
WCAG Accessibility Audit Tool (Chrome Extension)